Zoo Camp Policies, FAQs, and Registration
Please review Zoo Camp Policies for important information.
Do I have to register online?
You do not have to register online. We hope that you will find our online registration process quick and easy, but you may mail in your registration form if you would prefer. Confirmations for online registrations are immediate. If you choose to mail in your registration, you will be emailed a confirmation in May. We do not accept phone registrations at any time. Please note: there is a convenience fee for each session/class when registering online.
What if the week I wanted to register for is full?
Once a session is full, it is full. You will have to choose another week. We are not able, under any circumstances, to register your child for a session that is full. We appreciate your understanding.
My child wants to attend with a friend. How can I be sure they'll be in the same session?
If you register online, please just send a brief email to firstname.lastname@example.org with your child's name and his/her friend's name. If you choose to register by mail, all children attending together must be registered on the same form. Payment for all children must accompany the form.
How many weeks can my child attend Zoo Camp?
Zoo Camp sessions are designed for campers to attend only one week of camp per summer in either the Half-Day or Full-Day sessions. The same subject matter is covered each week.
What if I need to pick up my child prior to the scheduled time?
If it becomes necessary to pick up your child early on a specific day, arrangements should be made with the teacher/counselor when signing in on that day. Any emergency arising after sign-in time can be addressed by calling our emergency number 412-979-5607.
Can my younger child attend the same class as his/her older sibling even though he/she does not meet the age parameters of the class?
Unfortunately, no. Our programs are designed for specific age groups. Therefore, for the benefit of all of the campers, only children of the appropriate age will be admitted to the class. Please do not ask us to put younger children in older age groups.
What is the difference between the Half-Day and Full-Day sessions of the same category?
Half-Day and Full-Day sessions are essentially the same, but with a more tightly structured program in the Half-Day session. Full-Day camp sessions afford instructors and campers a more leisurely pace and the chance to explore topics more fully, with time for additional activities.
What is the cancellation policy?
If, after registering, you find you must cancel, a refund can be issued to the credit card with which you paid, less a 20% processing fee. If you paid by check, refunds will take 6 - 8 weeks to process, less a 20% processing fee. If you cancel less than 7 days prior to the session, or after the session has begun, no refund can be made.
Can you accommodate a child with special needs?
Yes, we will accommodate a child with special needs. Please note that the Zoo does not employ specific individuals certified and trained to handle special needs. If your child has special needs that require one-to-one attention, an aide should accompany him or her. The aide is required to provide the Zoo with current PA Clearances: Act 33/151 (Child Abuse History) and Act 34 (Criminal History).
What is Before and After Care?
Before and After Care is supervised care for your child beyond Zoo Camp hours. It is available for ages 4-13, and it is only available in select weeks (6/16, 7/7, 7/28). Half day campers may attend either AM or PM sessions but not both, depending on which camp session they are enrolled. Full day campers may attend both. There is a $10 charge for each AM (7:45 - 9am) and/or PM (4 - 5:15pm) care session. With registration, you may drop off your child for Before Care as early as 7:45 am and pick your child up from After Care as late as 5:15 pm. Cost is $10 per session, per child. We are unable to offer refunds or credit vouchers for any missed or canceled sessions.
How do I register for Before and After Care?
You will receive an email approximately 3 weeks prior to your camp week asking you to choose any Before and After Care sessions needed. Email registrations can be paid for at the first Before or After Care session. Please do not send payment for Before and After Care with your mail in Zoo Camp registration.
Can I get a receipt for my Zoo Camp payment?
Yes, we are happy to issue a receipt for your Zoo Camp payment. It is our policy not to issue a receipt until after the child has attended camp, so please email email@example.com during your child's Zoo Camp week to request a receipt.